Exchanges and Returns

1. General Policy Overview

All requests for exchanges, returns, refunds, or cancellations must be initiated within 7 (seven) calendar days from the date the order is received by the customer.

All cases follow the same structured timeline to ensure clarity and compliance with Google Merchant Center approval standards.

2. How to Submit a Request (Applies to All Cases)

Customers must contact our support team within 7 days of receiving the order using one of the following channels:

Required information:

  • Full name;

  • Order number;

  • Description of the issue;

  • Photos or videos (mandatory for defective, damaged, or incorrect items).

Response time: Requests are acknowledged within 7 days.

3. Exchange and Return Scenarios

3.1 Change of Mind (Right of Withdrawal – Voluntary Policy)

Although Australian law does not require change-of-mind returns, Bellini Couture offers a 7-day change-of-mind return or exchange.

Process:

  1. Customer submits request within 7 days;

  2. Request is reviewed within 7 days;

  3. Item must be returned unused and in original condition;

  4. Exchange or refund is processed within 7 days after approval.

Notes:

  • Original shipping fees are non-refundable;

  • Return shipping may be the customer’s responsibility.

3.2 Defective Product (Manufacturing Fault)

Under the Australian Consumer Law, customers are entitled to remedies for faulty products.

Process:

  1. Report defect within 7 days of receipt;

  2. Provide photos or videos;

  3. Assessment completed within 7 days;

  4. Customer may choose: replacement, exchange, or refund;

  5. Resolution completed within 7 days after approval.

All shipping costs are covered by Bellini Couture.

3.3 Item Missing From Order

Process:

  1. Report missing item within 7 days;

  2. Verification completed within 7 days;

  3. Missing item reshipped or refunded within 7 days after confirmation.

3.4 Damaged During Transport

Process:

  1. Report damage within 7 days of delivery;

  2. Provide photographic evidence;

  3. Review completed within 7 days;

  4. Replacement or refund processed within 7 days.

All shipping costs are covered by Bellini Couture.

3.5 Incorrect Product Received

Process:

  1. Notify us within 7 days;

  2. Verification within 7 days;

  3. Correct item reshipped or refunded within 7 days after confirmation.

All shipping costs are covered by Bellini Couture.

3.6 Order Never Arrived

Process:

  1. Contact us within 7 days after the maximum estimated delivery date;

  2. Investigation initiated and completed within 7 days;

  3. Replacement or refund issued within 7 days after investigation.

3.7 Cancellation After Purchase (Before Delivery)

Process:

  1. Cancellation request submitted within 7 days of purchase;

  2. If the order has not been dispatched, cancellation is approved;

  3. Refund processed within 7 days after approval.

If the order has already been dispatched, the request will be treated as a return under the applicable scenario above.

4. Return Shipping and Costs

  • Bellini Couture covers all return shipping costs for defective, damaged, missing, incorrect, or undelivered items;

  • For change-of-mind returns, shipping responsibilities will be communicated at the time of approval.

5. Refund and Exchange Processing Time

  • All approved refunds or exchanges are processed within 7 days;

  • Refunds are issued using the original payment method;

  • Exchange items are shipped within 7 days after approval.

6 Consumer Rights Notice

Nothing in this policy limits or excludes your rights under the Australian Consumer Law, including guarantees relating to acceptable quality, fitness for purpose, and delivery within a reasonable time.

7. Google Merchant Center Compliance Statement

This policy complies with Google Merchant Center requirements by clearly stating:

  • All possible return, exchange, and refund scenarios;

  • Timeframes for each step of the process;

  • Clear contact information;

  • Consumer rights disclosures.

8. Changes to This Policy

Bellini Couture may update this policy at any time. Updates will be published on this page.